30-day postage paid returns
30-day postage paid returns

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Shipping Policy

Shipping Address

We will only ship to addresses provided in the billing address or shipping address provided during your purchase.

Please ensure correct addresses and reachable phone numbers are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address being provided and goods are returned to us.

All re-delivery of goods to you will be charged for associated shipping charges which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address

If you have any request for change of shipping address, please email us at support@vivarix.com within 12 hours upon your order submission.

If a request for change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.

Shipping Time

It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.

Tracking Number

Once goods leave our warehouse and picked up by our shipping partner, the tracking ID for the package will be communicated to you via member’s portal.

We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required